​Addressing Your Concerns

Communicating With Your School​​

Providing the best education possible requires ongoing, open and effective communication between parents, teachers and students.  A strong relationship between home and school is an important part of helping all children reach their full potential in their school environment.

From time to time there may be a misunderstanding, lack of communication or a situation that requires attention.  When this happens all parties must work together to resolve the matter.

Expressions of Concern or Complaint Protocol

Our Board has developed a protocol, which guides us in dealing with concerns and complaints. You can view the protocol by visiting the Board Policies section of our website found under the "Our Board" tab.


a teacher with a student image
Collaboration is the Key to Success

Some tips for resolving concerns:
  • ​Listen to Your Child – help your child by listening carefully to their views and ask questions that will help you gather information.  How and what questions are best for gathering relevant information - avoid why questions because they can evoke a defensive reaction.
  • Identify the Concern – Talk with your child to help identify and clarify any problems.  Do not assume or predict that there is a problem.
  • Encourage Independent Problem Solving – resolving concerns independently is an important life skill that will benefit your child.  Encourage your child to use strategies that may resolve the concern without your help.
  • Model Respect – discussing a school or teacher negatively in the presence of your child may affect attitudes toward school or teachers.
  • Know the Facts – ensure you get all of the facts before reaching a conclusion on the matter.
  • Make Notes – make notes on the information your child has provided because it may be useful later.
  • Plan – you may have some suggestions prepared to share with teachers and other staff.  A solution is more likely if a number of options are discussed.