Addressing Your Concerns
| Communicating With Your School
Providing the best education possible requires ongoing, open and effective communication between parents, teachers and students. A strong relationship between home and school is an important part of helping all children reach their full potential in their school environment.
From time to time there may be a misunderstanding, lack of communication or a situation that requires attention. When this happens all parties must work together to resolve the matter.
Expressions of Concern or Complaint Protocol
Our Board has developed a protocol, which guides us in dealing with concerns and complaints. You can view the protocol by visiting the Board Policies section of our website found under the "Our Board" tab.
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Collaboration is the Key to Success
Some tips for resolving concerns:
- Listen to Your Child – help your child by listening carefully to their views and ask questions that will help you gather information. How and what questions are best for gathering relevant information - avoid why questions because they can evoke a defensive reaction.
- Identify the Concern – Talk with your child to help identify and clarify any problems. Do not assume or predict that there is a problem.
- Encourage Independent Problem Solving – resolving concerns independently is an important life skill that will benefit your child. Encourage your child to use strategies that may resolve the concern without your help.
- Model Respect – discussing a school or teacher negatively in the presence of your child may affect attitudes toward school or teachers.
- Know the Facts – ensure you get all of the facts before reaching a conclusion on the matter.
- Make Notes – make notes on the information your child has provided because it may be useful later.
- Plan – you may have some suggestions prepared to share with teachers and other staff. A solution is more likely if a number of options are discussed.